Student Enrollment Agreement

Effective date: October 24, 2026

This Student Enrollment Agreement ("Agreement") is between Language Climber LLC, doing business as Language Climber ("we," "us"), and the person who enrolls ("you"). If you enroll a student under 18, "you" means the parent or guardian, and you agree to this Agreement for yourself and the student. This Agreement is part of our Terms of Service, including its arbitration agreement and class action waiver (Section 13), and our Privacy Policy. If this Agreement conflicts with the Terms on payment, renewal, cancellation, or refunds, this Agreement controls.

Automatic renewal summary

Your plan renews automatically every month until you cancel. On the day you enroll and on the same day each month after, we will charge the monthly price of your plan shown in the table below (plus any applicable tax) to the payment method you provide. You can cancel at any time, online, at our Student Area (“Manage my subscription”) or by emailing info@languageclimber.com. Cancellation takes effect at the end of your current paid month, and you will not be charged again. We send a confirmation email after you enroll that repeats these terms and explains how to cancel.

1. What you are buying

Your plan, price, and schedule are confirmed in your enrollment confirmation email. Classes are live and held on Zoom.

2. Placement assessment

Before your first class, we assess your level by phone or video call. The assessment is free. We place you in the class or level we believe fits you best. If you or your instructor believes the level is wrong, we will move you to a better-fitting class if one is available.

3. Billing

• Payment processing. Payments are processed by Stripe. You authorize us, through Stripe, to charge your payment method each month until you cancel.
• Failed payments. If a charge fails, we will notify you and retry. If payment is not received within 2 days, we may pause your classes until the balance is paid.
• Price changes. We will email you at least 30 days before any price increase takes effect. You may cancel before the new price applies. Continuing after the effective date means you accept it.
• Taxes. Prices do not include sales tax, which we charge where required.
• Billing questions. Please contact us at info@languageclimber.com before disputing a charge with your bank. Most issues can be fixed quickly.

4. How to cancel

You may cancel at any time, for any reason, without a fee:

• Online: our Student Area (“Manage my subscription”), or
• By email: send "Cancel my plan" from the email address on your account to info@languageclimber.com. No other information is needed.

Cancellation takes effect at the end of the month you have already paid for, and you may attend your remaining classes until then. We will confirm your cancellation by email. We will not require you to call, attend a meeting, or listen to a retention offer to cancel.

5. Refunds

• Payments already made are not refundable for partial months or for classes you do not attend, except as stated below.
• If we cannot deliver. If we cancel a class and cannot reschedule it within the same month, we will credit or refund that class.
• If we end your enrollment without cause, we will refund the unused portion of the current month. If we end it for a serious or repeated violation of our conduct rules, we will refund the unused portion of the current month.
• Prepaid packages. If you buy a multi-month or prepaid package, unused classes are refunded pro rata if you cancel.

Refunds go to the original payment method within 10 business days of approval.

6. Pausing

You may pause your plan for up to 2 months in any 12-month period by giving notice at least 5 days before your next billing date. No charges are made while paused. Your plan resumes automatically at the end of the pause, and we will email you at least 7 days before billing restarts. Your class time or group spot is not guaranteed after a pause.

7. Attendance, missed classes, and rescheduling

• Private lessons: to reschedule, give at least 48 hours' notice. Lessons cancelled with less notice, or missed without notice, count as used.
• Group classes: missed group classes cannot be made up individually. Classes are not recorded.
• Late arrival: class ends at its scheduled time. If you arrive more than 15 minutes late to a private lesson, the instructor may treat it as missed.
• Instructor absence or technical failure on our side: we will reschedule the class or credit it to your next month.
• Unused classes expire at the end of each billing month and do not roll over, except classes we cancelled.

8. Students under 18

A parent or legal guardian must complete enrollment, agree to this Agreement, and consent to the Privacy Policy. For students under 18:

• private lessons are held only on our approved platform, using links we send to the parent's or guardian's email or with their approval;
• a parent or guardian may observe any class at any time with notice to the instructor;
• instructors do not communicate privately with minors outside our platform and approved channels, and parents are copied on written messages;
• we do not send marketing to minors.

9. Employer-sponsored training

If your employer pays for your training, the written agreement between Language Climber and your employer governs payment, cancellation, and refunds. These Terms and our conduct rules still apply to you. We share your enrollment status, attendance, and progress with your employer, as described in our Privacy Policy. If you leave that employer or it stops paying, you may continue as an individual student under this Agreement.

10. Ending your enrollment

We may suspend or end your enrollment for non-payment or for breaking the conduct rules in Section 7 of the Terms of Service. Refunds then follow Section 5 above.

11. Agreement and electronic signature

You confirm that you are at least 18, that the information you give us is accurate, and that you have read this Agreement, the Terms of Service (including the arbitration agreement and class action waiver), and the Privacy Policy.

Checkout consent (shown as an unchecked box next to the payment button):

☐ I agree to the Student Enrollment Agreement, Terms of Service, and Privacy Policy. I understand my plan renews automatically each month at the price of my plan until I cancel, and that I can cancel online at any time.

Optional, separate box (not required to enroll):

☐ Send me text messages about my classes. Message and data rates may apply. Reply STOP to cancel.

Checking the box and completing payment is your electronic signature and has the same effect as a handwritten signature.