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Workplace English
Customer Service Agents
Handle calls, complaints and requests with clarity and a friendly tone.
$150 / month
Situations you will practice
- Calming an upset caller
- Tracking an order
- Closing a call politely
What is included
- 2 live classes per week · 1 hour each
- 12-week course
- Free placement assessment
- Included in the Monthly Plan · $150 / month
Real conversation
What you'll actually practice.
The usual wayapplethe cat is blueto be — was — beenWhere is the library?umbrellaI am a studentconjugate: to go
Isolated words and phrases you forget by next week.
The Language Climber way
A real conversation from your job, practiced until it feels natural.
CustomerThis is the third time my order arrived late!
YouI'm really sorry about that. Let me look into it right now.
CustomerI just want it to stop happening.
YouI understand. I've upgraded your shipping at no cost.
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